Training Cancellation and Re-scheduling Policy - Agile611

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Training Cancellation and Re-scheduling Policy

In-house training course cancellation

Training courses held in-house at your premises or a private Live Virtual Training, will be invoiced prior to the course being held and must be paid for prior to the date of the training.

In the event of cancellation of the course by the client, our policy states that any work conducted prior to the course in regards to course content will be billed in full. A full refund will be provided on the actual cost of the course, provided we receive notification of cancellation at least 7 days prior to the course date. A 50% refund will be provided up to 48 hours prior to the course date and cancellations received less than 48 hours before the course, are not entitled to a refund.

In the event of a course requiring rescheduling due to instructor illness or unavailability, the cost of the course will be refunded in full, or alternatively rescheduled at a mutually acceptable date.

Public Training Course Cancellation

For public courses, held at the Agile611 premises or Live Virtual Training, we require full payment at least 7 days prior to the course date.

In the event of cancellation by the attendee, our policy states, a full refund will be given, provided we receive notification of cancellation at least 7 days prior to the course date. A 50% refund will be provided up to 48 hours prior to the course date and cancellations received less than 48 hours before the course, are not entitled to a refund. Refunds will not be given for a “no show” on the day.

In the event of a course requiring rescheduling due to instructor illness or unavailability, the cost of the course will be refunded in full, or alternatively rescheduled at a later date, should you not be able to attend the rescheduled course a full refund will be provided.

Re-scheduling Policy

A course already started can no longer be changed or re-scheduled. Any course can be rescheduled for reasons agreed upon by the student and Agile611 for a course to be held at any future date.

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